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Biblioteca Digital de Monografias - UFRN
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CCSA - Centro de Ciências Sociais Aplicadas
Monografias de Graduação
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2015
Implantação do gerenciamento de incidentes – ITIL no Suporte-SINFO/UFRN
Lima, Eliakim Bezerra de
Jun-2015
Adoção das melhores práticas do ITIL no gerenciamento de incidentes para os serviços de e-mail e voip da coordenadoria de serviços de redes da Superintendência de Informática da UFRN
Andrade Júnior, Francisco Marcelo Almeida
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Andrade Júnior, Francisco Marcelo...
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Lima, Eliakim Bezerra de
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Gerenciamento de incidentes
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